SCOPE OF APPLICATION

1.1 These terms and conditions govern agreements for the rental of hotel rooms for accommodation purposes, as well as all goods and services provided by the entity Valbona Resort shpk to the client in this context (Hotel Accommodation Agreement). The term “Hotel Accommodation Agreement” includes and replaces previous terms such as: accommodation, stay, hotel contract.

1.2 Prior written consent from the hotel is required if the rooms provided for accommodation are signed, rented to a third party, or used for purposes other than staying.

1.3 The general terms of the client are valid only if they have been expressly accepted beforehand.

CONCLUSION OF THE AGREEMENT, PARTIES, AND LEGAL LIMITATIONS

2.1 The hotel and the client are the contracting parties. The agreement becomes effective after the hotel’s acceptance of the offer. The hotel may, at its discretion, confirm the room reservation in writing.

2.2 Any claims against the hotel typically expire one year after the start of the general limitation period. This period does not apply to claims related to damages or intentional violations or gross negligence by the hotel.

SERVICES, PRICES, PAYMENTS, COMPENSATION

3.1 The hotel is obligated to keep the reserved rooms and provide the agreed-upon services.

3.2 The service offered for the reserved rooms includes buffet breakfast from 7:30 AM to 10:00 AM, access to the spa, and free parking without the need for prior reservation.

3.3 The conditions to be met by clients for the use of the spa are as follows:

• Entry to the spa is allowed for individuals over 8 years old;
• Use of the spa facilities is included in the room price from 2:00 PM to 10:00 PM;
• Use of the spa facilities is available for an additional fee from 8:00 AM to 12:00 PM;
• Spa usage must be reserved in advance or at check-in since the maximum capacity is 15
people per shift;
• The duration of use of the spa facilities is 50 minutes (depending on flow), in order to allow all clients to use them.

3.4 The client is obligated to pay the agreed prices for the rooms and other services. This includes services ordered by the client that are provided by a third party and paid for by the hotel.

3.5 The agreed prices include all applicable taxes and local fees at the time of the agreement, but do not include taxes levied on the guest as an individual.

3.6 Invoices without a specific settlement date must be paid within 10 days from receipt.

3.7 The hotel may require immediate payment of unpaid debts from the client. Legal provisions for the consequences of delayed payments apply. The hotel reserves the right to claim higher damages.

3.8 The hotel is entitled to require a reasonable prepayment or a guarantee, such as a credit card guarantee, from the client at the time of entering into the agreement. The amount of the prepayment and payment dates may be specified in writing in the contract.

3.9 In justified cases, such as delays in payment by the client or the extension of the contract’s purpose, the hotel may request a prepayment or guarantee even after the contract has been concluded until the start of the stay.

3.10 The hotel may also request a prepayment or a security deposit for existing and future debts arising from the contract if not already paid.

CANCELLATION BY THE CLIENT / NON-USE OF HOTEL SERVICES

4.1 The client may withdraw from the contract only if explicitly agreed in the contract, there is a legal right to withdraw, or the hotel expressly agrees to the withdrawal. Withdrawal from the contract must be made in writing.

4.2 If a date for cost-free withdrawal is agreed, the client may withdraw from the contract by that date without any obligation to pay or compensate the hotel for damages.

4.3 If no withdrawal date is agreed, or if the period for withdrawal has expired and the hotel has not given its consent for the cancellation, the agreed hotel services must be paid for, regardless of whether the client has used them or not. The hotel must calculate income from renting the rooms to other parties and any saved expenses.

WITHDRAWAL BY THE HOTEL

5.1 If it is agreed that the client may withdraw from the contract without cost within a specific time frame, the hotel may also withdraw from the contract during this period if there are requests from other clients for the reserved rooms, and the client, after a request from the hotel, does not waive their right to withdraw.

5.2 If an agreed prepayment is not made within a reasonable period set by the hotel, the hotel has the right to withdraw from the contract.

5.3 The hotel may withdraw extraordinarily from the contract for justified reasons, particularly in cases where:• A force majeure or circumstances beyond the hotel’s control make it impossible to fulfill the contract;

• The rooms are reserved with false or concealed information about the essential facts;
• The hotel’s services jeopardize its normal functioning, safety, or public reputation.

AVAILABILITY, DELIVERY, AND RETURN OF ROOMS

6.1 The client is not entitled to request specific rooms, except when explicitly agreed.

6.2 Reserved rooms are available to the client starting from 2:00 PM on the agreed arrival date.
The client is not entitled to an earlier entry.

6.3 The client must vacate and make the rooms available to the hotel by 11:00 AM on the agreed departure date. If the client does not vacate the rooms at this time, the hotel has the right to charge 50% of the full accommodation rate (list price) for additional use until 6:00 PM and 100% after 6:00 PM.

USE OF THE PROPERTY AND FACILITIES

7.1 All visitors must carefully use the facilities of Valbona Resort & Spa and are responsible for any damages caused either personally or by a contact person authorized to make reservations with the hotel.

7.2 For security reasons, Valbona Resort & Spa requires an advance deposit of 50 EUR/day of stay as a guarantee for any damages, which will be blocked on the client’s credit card.

7.3 The deposit held as a guarantee will be unblocked within 2 hours after the client/visitor checks out and after verifying that no damages occurred.

DAMAGE TO THE PROPERTY OR FACILITIES

8.1 In cases of damage to property or facilities, the following measures will be taken:
• The client is responsible for any damage (intentional, negligent, or careless) to the hotel’s
rooms, spaces, or property. The hotel reserves the right to apply the full or part of the
guarantee deposit for necessary compensation.
• If damages are discovered after check-out, the hotel reserves the right to charge the client
for the damages.

HOTEL LIABILITY

9.1 The hotel is responsible for damages caused to the client’s life, health, and physical integrity, except in cases of gross negligence.

9.2 The hotel is responsible for valuables brought by the client according to legal provisions. It is recommended that clients use the hotel’s safe.9.3 If the client is provided with parking in the hotel’s garage or parking area, this does not constitute a storage agreement unless otherwise stated.

FINAL PROVISIONS

10.1 Changes and additions to the contract, acceptance of offers, or these general terms must be made in writing. Unilateral changes by the client are invalid.

10.2 For commercial agreements, the place of execution and payment, as well as the court of exclusive jurisdiction in case of disputes, is in Tropojë.

10.3 The agreement is governed by and interpreted in accordance with the laws of the Republic of Albania.

10.4 If any individual provisions of these terms become invalid, the validity of the other provisions remains unchanged. Legal provisions also remain applicable.

10.5 This agreement is indefinite and takes effect from the date of signing.

10.6 The deadline specified above may be changed with prior notice and mutual agreement of the parties if the realization of the agreement’s purpose within this period is impossible.

FORCE MAJEURE

11.1 Non-fulfillment of this agreement due to force majeure does not hold the parties liable.

11.2 In case of force majeure, the parties must notify the existence of such circumstances as soon as possible, but no later than 15 days from the start of the force majeure situation